Frequently Asked Questions

Below you will find a collection of helpful videos and answers to frequently asked questions that we have compiled from Whirley Pop users like yourself. If you are not able to find the answer to the question, feel free to contact us via email, live chat or give us a call. We are always glad to help.

  • First Time User Arrow

    Asset 5

    1. First time use

    Season the pan

    Asset 4

    2. Prep

    Add 1/2 Cup Popping Corn and 1-3 T Popping Oil into the Whirley Pop

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    3. Ready to pop

    Heat Whirley Pop on stove set to Medium - Medium High

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    4. Time to crank

    Hold the wooden handle with one hand, and slowly turn the crank with the other for about 3 minutes, or until you only hear and occasional pop or the crank becomes difficult to turn.

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    5. Enjoy!

    Pour your delicious popcorn into a 6 quarts serving bowl. Enjoy!

  • Troubleshooting Tips Arrow

    Whirley Pop Instructional Video

    Whirley Pop Instructional Video

    Whirley Pop Instructional Video

  • Contact Us Arrow

    We welcome your call, email, or fax and are here to assist you in any way!

    Customer Service

    Toll Free: (888) 272-7778
    Local: (219) 232-4930
    Fax: (219) 253-1389
    Hours: 8:00am - 5:00pm EST, M-F
    Email: [email protected]
    US Postal Mail: 6323 N 150 E, Monon, IN 47959

  • Coupons Arrow

    Coupons that are sent out via email are not entered automatically. Please enter the coupon code manually on your cart page.

    If the coupon is for a free item, you will need to add that free item to your shopping cart as well in order to receive the free item in your shipment.

  • How to Find Something Arrow

    Welcome! This section explains some general information about ordering from our store. From our home page of the store, there are many ways to find what you want:

    • Each page has direct links to different categories of merchandise, and sometimes to individual items.
    • Call customer support. Someone will be happy to help you find what you are looking for and get it out to you ASAP.
  • How to Buy Arrow

    Buying from our store is easy and secure. When you place an order, you feel confident that your credit card information is protected by our secure server. You may order online 24 hours a day. If you prefer you can mail or fax your order to us (include check or credit card info) or call us with your order. We will be glad to help you.

    For every orderable item, there will be an "Add to Cart" button. This button adds the item to your shopping cart. Putting something in your shopping cart does not commit you to buying it. After you put something in your cart, you can choose to place the order immediately, or continue shopping. You can put as many items as you want in your shopping cart. When you're finished and want to place the order, you can get back to your shopping cart by clicking on the View Cart button at the top of the page.

  • Problems Ordering Arrow

    If you click on the Order button and get no response, it is probably because you are unable to connect securely to our server. As a test, try going to If this works, please try to place the order again later or call us at 800-270-2705. It is possible that yahoo's servers could be having problems.
    If you can't connect securely to Microsoft either, then,
    • You're using a very old browser, in which case you should upgrade.
    • Or you are behind a corporate firewall that won't allow secure connection. Ask your network administrator, or order from home.
  • Wholesale & BTB Information Arrow

    If you run or own a retail store or specialty wholesale business please contact us for a complete sales kit - including wholesale pricing, catalogs, and programs. We welcome all inquires. No minimum order. Credit terms available. Complete web site and online catalog. For more information or email to: [email protected]

Contact us via email: [email protected]


For Sales or Service, Call Us: 888-272-7778


Postal Mail: 6323N 150E Monon, IN 47959