Flat Rate Shipping:
Orders that select Flat Rate Shipping will ship either UPS Ground or UPS SurePost, depending on the destination and weight. Your tracking email will contain a tracking number that can be entered at https://www.ups.com
To see other options, you can click "checkout" and then enter your zip code once in the shopping cart. A list of shipping methods and their costs will be displayed.
Depending on the products ordered and their weight, you may see the following error message if selecting Economy as the shipping method: "A problem occurred while adding to the cart: Items within your shopping cart have restrictions, please choose another shipping method or contact customer service for assistance."
To correct, please return to the checkout page and change the shipping method to another selection, such as FedEx Ground or USPS Priority Mail.
Unless the customer selects a different shipping method at checkout, domestic orders will ship via UPS Ground. Orders are typically processed the following business day and shipped within 24 - 48 hours of being placed. Certain situations may cause a delay in your shipping; peak holiday season (November & December) and personalization are two examples.
Economy shipments are sent via UPS SurePost. Once you receive the email with the tracking number, please visit www.ups.com to enter the tracking and view updates.
We will do our best to ship your order as soon as possible. Rest assured that every order is individually inspected and packaged with care.
If you are ordering for a special occasion or need your order by a certain date, we encourage you to call our customer service team at 888-272-7778.
How the Shipping Cost is Calculated:
All shipping charges are automatically calculated and added to your order. Shipping charges are calculated by the carrier, taking into consideration the ship to destination and the weight/size of the package. All shipping charges are based on actual UPS or USPS charges with no additional handling charges, except for Canadian shipments.
All UPS Special Delivery Options are available depending on your location, but UPS does not recognize the pick-up date as an actual ship date, so any expedited shipping (Next Day or 2nd Day) will ship the following business day. Weekends (Saturday, Sunday) do not count towards the delivery time. For example, a 2nd day package shipped on Thursday would be delivered on Monday.
Economy Shipping is only available for small shipments that weight under 9-lbs. Orders that weigh over 9-lbs can be shipped UPS Ground or USPS Priority Mail.
If your order weighs more than 9-lbs and you try to select Economy shipping, you may see the following error message: "A problem occurred while adding to the cart: Items within your shopping cart have restrictions, please choose another shipping method or contact customer service for assistance."
To correct, please return to the checkout page and change the shipping method to another selection, such as UPS Ground or USPS Priority Mail.
Shipping costs will not be displayed correctly until correct shipping address information is entered.
Shipping to a Military Address:
All shipments being mailed to a military address will be sent via the United States Postal Service.
Shipping to an International Address:
All International shipments Duties & International Handling fees are to be paid by the customer at the time of delivery. International customers must select USPS Priority Mail International as the shipping method or an error message will appear. All product costs and shipping costs are shown in US $.
Sales tax is only charged and collected on purchases from customers who order from within the state of Indiana.
Tracking Your Order
Once your order has shipped, if a valid email address was provided during checkout, you will receive an email containing the tracking number for your order. This will allow you to track the progress of your package.
If you do not receive a 2nd e-mail notifying you that your order has shipped, please call our customer service team at 888-272-7778 or e-mail us at [email protected]. We would be happy to provide you with a tracking number. Thank you.
As always, if you have any questions at all feel free to give us a call at 888-272-7778 we will be glad to help.